15 minutes is enough time to change/add a few pictures, and make a few text changes each month. All Site Care clients also get hourly assistance at a discounted rate for requests that will take longer than 15 minutes. Don't worry though, we will send you an estimate and get your approval before starting anything that takes longer. You'll never get a surprise invoice from us!
No. Each month the update services timer starts fresh.
If you are on a "Website as a Service" contract, then yes we do require that we host the website...at least until the end of your contract term at which point ownership is transferred to you. The cost of your Site Care is already included in the price.
If you're paying with standard payment terms, your price includes 60 days of hosting. We strongly recommend that you start a site care plan after that.
Please get in touch if you're considering migrating your website to your own hosting account. I can clarify what that means for your continued costs (themes, plugins, etc) and recommend a few hosting services that I trust implicitly.
If you need more than "basic" email@example.com email addresses we have options starting at $2/month per email address. It might be better though to use an email service like G-Suite from Google
or Rackspace Email Hosting. For most small businesses and organizations, this will be about $3-$6 per month per email address.